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DAMAGED/DEFECTIVE ITEMS

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit. 

If your receive a defective item, please do the following:

  •  Use your smartphone to take pictures of the defective or damaged area and email the images to helloelliegrace@gmail.com, including the tag in the image showing it is still attached.
  • Indicate "damaged" in the subject.
  • Include the order # and product name of the item.

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